Question 1

How long does it take to receive my personalised novel?

Accepted Answer

Most personalised novels are printed and shipped within 7–10 business days. Digital Kindle and audiobook editions are delivered by email within an hour of order confirmation.

Question 2

Is the audiobook professionally narrated?

Accepted Answer

Yes. Every audiobook is narrated by a professional AI-trained voice in studio quality, with the book cover embedded as album art and full ID3 metadata so it appears properly in audiobook apps.

Question 3

What happens to the photo I upload?

Accepted Answer

Your uploaded photo is used only to generate the cover artwork and is permanently purged from our servers as soon as the cover is rendered. It is never stored in long-term archives or shared with third parties.

Question 4

Can I get a refund if I'm not happy?

Accepted Answer

Because every novel is custom-written, printed on demand, and can't be re-sold, we don't offer change-of-mind refunds. We do back every order with a quality guarantee: if your book arrives damaged, defective, or differs from your order, contact support@yourownnovel.com within 30 days and we'll replace it free of charge.

Question 5

Where do you ship?

Accepted Answer

We ship worldwide. Free standard shipping is included; expedited and priority shipping are available at checkout.

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